Typically, you can expect a response from our customer support team within 1-2 business days.

Kindly note: If it has been more than a week and you have not received a response, please check your spam folder.

You can track your order here.

Please refer to our frequently asked questions below. It’s highly likely that we’ve already addressed your query here.

If not, please reach out via email at [email protected].

Our team will respond within 1-2 business days.

The item you’re interested in is currently out of stock. Here’s what you can do:

1. Wait for a week or so to see if the item becomes available again.
2. Alternatively, you can send an email to [email protected], and we’ll inform you about the restocking status of the item.

Please be aware that items on sale will not be restocked unless they are returned by someone else.

A confirmation number is generated solely for online orders. Upon successfully placing your order online, an email containing your order details will be sent to you.

If you haven’t received your Order Confirmation, please allow us to assist you. Reach out to our Customer Service Team via email at [email protected] with the subject line “Order Checking.”

Oh dear! If you’ve accidentally provided the wrong address after placing your order, we regret to inform you that we’re unable to make changes or cancel the order. However, if you’ve noticed the mistake, please reach out to us right away via email at [email protected]. We’ll do our best to assist you further.

We’re sorry to hear that! Please contact us at [email protected] and we will immediately resolve your issues.

There could be various reasons why payment for an order has not gone through. Please contact our Customer Service Team via email at [email protected] with the subject line “Failed Payment.” Kindly include your details and/or a screenshot of any issues you encountered (if possible).

In case your order hasn’t been processed yet, it is possible to change or cancel your order. However, from the moment your order has been processed it is not able to change or cancel your order.

Please just contact us at [email protected]. We are more than happy to update you on your order and the estimated delivery date.

We’re sorry to hear that! Please contact us at [email protected] and we will immediately resolve your issues.

Typically, the status ‘Payment Pending’ indicates an unsuccessful payment attempt. However, if your payment did not go through, you should have received an email from us providing instructions to retry the payment.

If you are unable to retry the payment or did not receive a payment failure email, please avoid placing a duplicate order! Instead, contact our Customer Service Team via email at [email protected] with the subject line ‘Payment Pending,’ and we will provide you with a link to make another payment attempt.

If you have made the payment but your order status has not been updated after 24 hours, our Customer Service Team can assist you in verifying your payment and sending a new order confirmation email. Please email us at [email protected] with the subject line ‘Order Whereabouts’ to address this concern.